In the highly competitive and volatile world of logistics and transportation, companies are constantly seeking ways to improve efficiency, reduce costs, and enhance customer service. Riverside Transport, a prominent player in the industry, has taken a giant leap forward by choosing Atadex as their Electronic Data Interchange (EDI) provider. This strategic partnership has not only revolutionized their EDI processes but has also significantly elevated their performance with one of their key clients, Target.
Riverside Transport’s decision to partner with Atadex was driven by the compelling feedback from their leadership team. Brian H., Vice President of Riverside Transport, wholeheartedly recommended Atadex for several key reasons.
“I would absolutely recommend Atadex,” Brian H. exclaimed. “They have proven themselves to be an outstanding partner by providing excellent service along with professionalism and responsiveness. Their scalability and cost-effectiveness are also reasons I would strongly recommend considering Atadex as a partner that can grow with your business.”
Atadex’s reputation for delivering exceptional service, coupled with their dedication to professionalism and responsiveness, made them the standout choice for Riverside Transport. In an industry where precision and reliability are paramount, Atadex provided the reliability and flexibility that Riverside Transport needed to meet their operational demands.
Bill Grojean, President of Riverside Transport, underscored the pivotal role Atadex played in their journey. “There was no tolerance for error; We had everything to lose and we lost nothing. Atadex provided us with the highest quality of execution and service, and they’re saving us 30% of what we were paying our previous EDI provider.”
Cost savings were a significant factor in Riverside Transport’s decision-making process. The substantial reduction in expenses achieved through Atadex’s solution has allowed Riverside Transport to allocate resources more effectively and gain a competitive edge in the transportation industry.
One of the most pressing challenges Riverside Transport faced before partnering with Atadex was translation issues when dealing with different data formats and communication standards. However, since transitioning to Atadex, those issues have been eradicated, as acknowledged by Riverside Transport representatives.
Heather Robinson, Vice President of Operations at Riverside Transport, commended Atadex for their seamless collaboration and responsiveness. “I would absolutely recommend Atadex. They are very easy to work with. You give them each specification the customer requests, and boom, it’s done without a lot of back and forth. We can just give them (Atadex) the requirements the customer is requesting, and they make it happen.”
Furthermore, Brian H., Vice President of Riverside Transport, explained how the company’s growth presented a unique challenge. “As our company experienced growth, we encountered a substantial challenge related to the costs associated with our EDI processes. Managing the increasing EDI expenses had become a pain point for our organization, which prompted us to seek a scalable and cost-effective solution.”
He continued, “We chose to work with Atadex because we felt comfortable they could provide the service we needed and had a great pricing structure. Our previous vendors could provide one or the other, but not both, and Atadex was the best of both worlds.”
In addition to qualitative improvements, Riverside Transport’s partnership with Atadex has yielded remarkable quantitative results, particularly in their relationship with Target. Target had set a stringent goal for their top 15% suppliers, aiming for a 99.5% accuracy rate. Under Riverside Transport’s previous EDI provider, they struggled with a margin of error of 1.21%, resulting in an RTI score of 98.35% with Target.
However, since switching to Atadex, Riverside Transport’s RTI score with Target has soared to an impressive 99.9%, with Atadex maintaining an exceptionally low margin of error at just 0.05%. This remarkable improvement has not only solidified Riverside Transport’s relationship with Target but also positioned them for continued success in retaining and gaining new accounts in the future.
Riverside Transport’s decision to partner with Atadex as their ELD and EDI provider has not only streamlined their operations but has also delivered substantial cost savings and improved customer satisfaction. Atadex’s commitment to delivering top-tier services, scalability, and a dedication to error-free communication have proven to be a winning combination. With a partner like Atadex by their side, Riverside Transport is poised to continue its journey as a top-performing carrier in the transportation industry.
Riverside Transport’s decision to partner with Atadex as their EDI provider has not only streamlined their operations but has also delivered substantial cost savings and improved customer satisfaction. Atadex’s commitment to delivering top-tier services, scalability, and a dedication to error-free communication have proven to be a winning combination.